Shipping policy

Shipping Policy

Last Updated: August 2026

At SLMBR, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Processing Time

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email along with tracking information (where available).

Delivery Time

Estimated delivery time is:

7–10 Business Days

Delivery times are estimates only and begin once your order has been dispatched.

Please note that deliveries to remote or outlying areas may take slightly longer.

Courier Partners

SLMBR uses trusted local South African courier companies to deliver your order safely.

Once your parcel has been handed over to the courier, delivery is managed by the courier service.

Delivery Delays

While we work hard to ensure your order arrives on time, delivery times are estimates only.

SLMBR is not responsible for delays caused by:

  • Courier operational delays
  • High shipping volumes
  • Severe weather conditions
  • Public holidays
  • Civil unrest or strikes
  • Incorrect or incomplete delivery addresses
  • Any circumstances beyond our reasonable control

We will gladly assist you in tracking your parcel, but we cannot guarantee courier delivery dates once an order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order.

SLMBR cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the customer.

If a parcel is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Tracking Your Order

Where available, tracking details will be emailed to you once your order has been dispatched.

If you have not received your tracking information within 3 business days after placing your order, please contact our support team.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with the courier company to investigate and assist in resolving the issue as quickly as possible.

Shipping Costs

Shipping fees (if applicable) are calculated at checkout before payment.

Any promotional free shipping offers will be clearly displayed on our website.

Contact Us

If you have any questions about your order or shipping, please contact us.

SLMBR Customer Support

Email: slmbrza.support@gmail.com

Website: www.slmbr.co.za 

Response Time: Within 24 business hours

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