Refund policy

 

Return & Refund Policy

Last Updated: August 2026

At SLMBR, we want you to love your purchase. If you're not completely satisfied with your SLMBR Wireless Sleeping Mask, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery.
  • Be in good condition.
  • Include all original accessories and charging cable.
  • Be returned in its original packaging where possible.
  • Not show signs of misuse, abuse, or accidental damage.

Hygiene Notice

Our wireless sleeping masks are personal-use products.

For hygiene reasons, products that have been heavily used, damaged, altered, or returned in an unsanitary condition may not qualify for a full refund. This policy is applied in accordance with the South African Consumer Protection Act.

Faulty or Defective Products

Under the South African Consumer Protection Act (CPA), Act 68 of 2008, if your product has a manufacturing defect or develops a fault within 6 months of purchase, you may choose one of the following remedies:

  • Repair
  • Replacement
  • Full refund

This applies only to manufacturing defects and does not cover:

  • Normal wear and tear
  • Accidental damage
  • Water or liquid damage
  • Damage caused by misuse or improper care
  • Unauthorised modifications or repairs

Change of Mind

If you've changed your mind, we may accept your return provided:

  • The product is returned within 30 days.
  • It is in a clean, resalable condition.
  • All accessories are included.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–10 business days for your bank or payment provider to complete the transaction.

Original shipping charges are non-refundable unless the return is due to a defective or incorrectly supplied product.

Exchanges

We will gladly replace products that are:

  • Faulty
  • Damaged during shipping
  • Incorrectly supplied

Please notify us within 7 days of receiving your order.

Return Shipping

If the product is faulty or incorrectly supplied:

  • SLMBR will arrange collection or cover the reasonable return shipping costs.

If you are returning the product because you changed your mind:

  • You will be responsible for the cost of returning the item.

For your protection, we recommend using a tracked courier service.

Items That Cannot Be Returned

We cannot accept returns for:

  • Products intentionally damaged after delivery.
  • Products showing excessive wear or misuse.
  • Products returned without essential accessories.
  • Products returned in an unhygienic condition.

How to Request a Return

Please contact our customer support team and provide:

  • Your order number
  • Full name
  • Reason for the return
  • Photos or videos (if the product is faulty or damaged)

Once your request has been approved, we'll provide instructions for returning your order.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under the South African Consumer Protection Act (CPA), Act 68 of 2008. Where the CPA provides greater protection, those rights will always apply.

Contact Us

SLMBR Customer Support

Email: slmbrza.support@gmail.com

Website: www.slmbr.co.za 

Response Time: Within 24 business hours